Return & Refund Policy

Last updated: October 04, 2024

Thank you for shopping at Ludi Pets.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Jiaxing Ludi Cross-border E-commerce Co., Ltd., No. 1072, Yuxi Avenue, Chongfu Town, Tongxiang City, Jiaxing City, Zhejiang Province.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Ludi Pets, accessible from <https://www.ludipets.com>
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days. Starting from midnight the day after the delivery is confirmed by the logistics, 336 hours is equivalent to 14 days.
  • The Goods are in the original packaging. The Goods must retain its original quality and functionality, and all related accessories must be complete.
  • Opening the packaging for inspection or conducting reasonable tests to confirm the product’s quality and functionality does not affect its condition. However, using the product beyond these purposes, resulting in significant depreciation, will be considered as the product not being in its original condition.

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. Please contact through email info@ludipets.com to get the latest return address.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Restocking Fee

A restocking fee of 20% will be applied to all returned items. This fee covers the costs associated with processing and restocking the returned goods. Please ensure that all returns comply with our return policy guidelines.

Store Credit Option

As an alternative to a refund, you may choose to receive store credit for returned items. This option allows you to retain the item and receive an equivalent value in store credit, which can be applied to future purchases. Selecting store credit offers flexibility and immediate value for your next shopping experience.

To choose this option, please contact our customer service email for assistance and further information.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

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